By Nancy Wünderlich

Nancy V. Wünderlich employs a multi-method strategy comprising a global qualitative research in Germany, united states and China and a longitudinal quantitative examine to investigate distant providers. She develops the Interactive Technology-Mediated provider version (ITSUM) to supply a accomplished procedure of explaining either preliminary popularity and repeated, persevered utilization of distant providers in corporations.

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2007; Wünderlich and Pfeffer 2007; Wünderlich, Zoll, and Holzmüller 2007). Future trends in remote service provision for customer and personnel management have been examined in Wünderlich et al. (2007); Wünderlich and v. Wangenheim (2007). de). 20 2. 2 Characteristics of Remote Services Services are usually defined by a number of constitutive characteristics. To describe remote services, a classification will be conducted in reference to the key distinct service characteristics. The following attributes are viewed as the central criteria describing a service (Zeithaml, Parasuraman, and Berry 1985; Zeithaml et al.

Furthermore, studies indicate that controllability (Bateson 1985; Langeard et al. 1981) or the loss of social 12 2. Conceptual Framework: Remote Services in Context of Technology-Mediated Services interaction (Ledingham 1984; Walker and Johnson 2006) are barriers for individual self-service users. 3 Mobile Services Mobile services is a term that not so much demarcs an unique service type, but instead describes a distinctive delivery technology that is used to mediate e-services. i) interprets mobile services as e-services that are produced, provided, or consumed through mobile solutions.

In contrast, legal and financial issues hinder some countries from taking full advantage of telemedicine (Burchert 2003). On the patient’s side, barriers such as lack of personal contact, safety, and security concerns are mentioned (Burchert 2003; Hirzinger 2004). , Fussell et al. 2004). It is still common in IT-consulting projects that service provider employees visit the customer onsite, even if much of the work (software developing, testing, and deploying) can be provided remotely (Chandrasekaran and Ensing 2004).

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